Returns & Refunds
We accept returns within 30 days of purchase. After 30 days, returns are covered only through insurance. Here is how it works.
30-day returns
- Return unused parts in their original condition and packaging within 30 days of the purchase date.
- Electrical parts that have been installed, special-order items and parts damaged by incorrect installation cannot be returned, except under warranty.
- Used, refurbished and remanufactured parts must show our inspection marks unbroken.
How to start a return
- Contact us at 330-733-2279 or through the contact form with your order number and reason for return.
- We send a Return Authorization (RA) number and instructions. Returns without an RA number cannot be processed.
- Pack the part securely and write the RA number on the box.
Refunds
Refunds are issued to the original payment method within 5 business days after we receive and inspect the part. Card and Afterpay refunds may take a few extra days to appear. Zelle, Cash App and bank-transfer refunds are sent to the account that paid.
Return shipping
If we sent the wrong part or the part is defective, we pay return shipping. For other returns, the customer pays return shipping. Original shipping charges and insurance fees are not refundable unless the error was ours.
Wrong fitment
If you entered your VIN at checkout and the part we shipped does not fit, we cover the return and send the correct part.
After 30 days: insurance only
We do not accept returns more than 30 days after purchase. If you need protection beyond that window, add return protection insurance when you order (or contact us before paying for orders above $10,000). With return protection, you apply to the insurer for a covered return; approved claims are paid up to the insured value, with a maximum of $1,000,000 per order. Our insurance partners include:
- UPS Capital (InsureShield® shipping insurance)
- Falvey Shippers Insurance (Falvey Insurance Group)
- Roanoke Insurance Group (a Munich Re company)
Eligibility, covered reasons, deductibles and payouts are decided by the insurer under its policy terms, not by Mason’s Auto Store. We help you file the claim and provide the invoice, photos and shipping records.
Core charges
Some remanufactured parts include a refundable core charge. Return your old unit in the box the new part came in within 30 days to receive the core refund.
Product photos
Some product photos come from manufacturer or other public sources and may not show the exact unit in our warehouse (color, labels, connectors or packaging can differ). A difference in appearance alone is not a defect; fitment and condition are defined by the OEM part number and the condition stated on the product page.
Our suppliers
Besides our own Akron inventory, we receive parts for cars, trucks, boats and personal watercraft (jet skis), and tractor and engine parts from a network of trusted suppliers in the Central United States. To protect these partnerships, supplier names and locations are kept confidential. They are disclosed only on request to business customers placing a single order of more than four (4) items with a total order value above $10,000, and only for the parts in that order.