Warranty & Part Conditions
Every part is inspected and tested before it ships. Here is what each condition means and how warranty works.
Part conditions
| Condition | What it means | Standard warranty* |
|---|---|---|
| New OEM | Brand-new genuine factory part in original packaging. | Manufacturer’s parts warranty (typically 12 months) |
| Brand new | New aftermarket or OE-equivalent part from an established brand. | Brand’s warranty (typically 12 months) |
| Remanufactured | Rebuilt to factory specification with wear components replaced, then tested. | 12 months |
| Refurbished | Recovered from an accident vehicle, cleaned, repaired where needed and tested. | 90 days |
| Used — tested | Genuine used part from a licensed salvage yard, inspected and tested. | 90 days |
*The warranty that applies to a specific part is shown on its product page and on your invoice.
How we test
- Engines: visual inspection, compression or run test where possible; mileage recorded.
- Transmissions & differentials: inspection for leaks, noise and smooth operation.
- Alternators & starters: bench output test.
- Lighting: inspection for cracks, broken tabs and moisture; LED units power-tested.
- Body panels & mirrors: inspection for dents, cracks and broken mounts; color noted when known.
Making a warranty claim
Contact us with your order number, a description of the problem and photos or a repair-shop diagnosis. We repair, replace or refund the part. Warranty covers the part itself; labor, towing and consequential costs are not covered unless required by law.