{"id":27,"date":"2026-11-10T19:57:45","date_gmt":"2026-11-10T19:57:45","guid":{"rendered":"https:\/\/www.masonsautostore.com\/faq\/"},"modified":"2026-11-10T15:55:47","modified_gmt":"2026-11-10T20:55:47","slug":"faq","status":"publish","type":"page","link":"https:\/\/www.masonsautostore.com\/es\/faq\/","title":{"rendered":"Frequently Asked Questions"},"content":{"rendered":"

Quick answers about fitment, payment, shipping and returns.<\/p>\n

\nHow do I know a part fits my vehicle?<\/summary>\n

Use the Shop by Vehicle bar (year, make, model). Every product shows the model years and notes such as engine or trim. Add your VIN at checkout and we verify fitment for free before shipping.<\/p>\n<\/details>\n

\nWhat does ‘Used \u2014 tested’ mean?<\/summary>\n

A genuine used part from a licensed salvage yard that we inspected and tested before listing. It comes with a 90-day warranty unless the product page says otherwise.<\/p>\n<\/details>\n

\nWhich payment methods do you accept?<\/summary>\n

Cards, Apple Pay, Google Pay, Afterpay, Zelle, Cash App and bank transfer. Orders ship once payment is confirmed.<\/p>\n<\/details>\n

\nWhen will my order ship?<\/summary>\n

In-stock parts usually ship within 1\u20132 business days after payment is confirmed. Large freight items may take 2\u20134 business days.<\/p>\n<\/details>\n

\nCan I return a part?<\/summary>\n

Yes, unused parts in original packaging can be returned within 30 days of purchase with a Return Authorization number. After 30 days, returns are only possible through return-protection insurance.<\/p>\n<\/details>\n

\nAre the product photos of the exact part?<\/summary>\n

Many photos come from the manufacturer or supplier. Some come from public sources and can differ slightly from the unit in our warehouse \u2014 always match by OEM part number, or ask us for a photo of the actual part.<\/p>\n<\/details>\n

\nWho are your suppliers?<\/summary>\n

We work with trusted suppliers in the Central USA for car, truck, boat, jet ski, tractor and engine parts. Supplier details are confidential and shared only for orders of more than 4 items above $10,000.<\/p>\n<\/details>\n

\nDo you offer shipping insurance?<\/summary>\n

Yes. You can add it at checkout; it covers loss and transit damage. High-value orders can be insured up to $1,000,000 through our partners UPS Capital (InsureShield), Falvey Shippers Insurance and Roanoke Insurance Group.<\/p>\n<\/details>\n

\nDo you sell to repair shops and fleets?<\/summary>\n

Yes. Use the bulk inquiry form for a single quote with volume pricing.<\/p>\n<\/details>\n

\nCan I pick up my order in Akron?<\/summary>\n

Yes, choose local pickup at checkout and collect it at 1494 Massillon Road during store hours.<\/p>\n<\/details>\n

\n\u00bfTienen la tienda en espa\u00f1ol?<\/summary>\n

S\u00ed. Use el selector EN | ES en la parte superior para ver la tienda en espa\u00f1ol.<\/p>\n<\/details>\n

\n
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Still have a question?<\/h2>\n

Call us or send a message \u2014 a parts specialist will answer.<\/p>\n<\/div>\n

Contact us <\/span><\/a><\/div>\n<\/section>","protected":false},"excerpt":{"rendered":"

Answers about fitment, part conditions, payment methods, shipping, returns and bulk orders at Mason’s Auto Store.<\/p>","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"pagelayer_contact_templates":[],"_pagelayer_content":"","footnotes":""},"class_list":["post-27","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/www.masonsautostore.com\/es\/wp-json\/wp\/v2\/pages\/27","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/www.masonsautostore.com\/es\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/www.masonsautostore.com\/es\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/www.masonsautostore.com\/es\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/www.masonsautostore.com\/es\/wp-json\/wp\/v2\/comments?post=27"}],"version-history":[{"count":1,"href":"https:\/\/www.masonsautostore.com\/es\/wp-json\/wp\/v2\/pages\/27\/revisions"}],"predecessor-version":[{"id":407,"href":"https:\/\/www.masonsautostore.com\/es\/wp-json\/wp\/v2\/pages\/27\/revisions\/407"}],"wp:attachment":[{"href":"https:\/\/www.masonsautostore.com\/es\/wp-json\/wp\/v2\/media?parent=27"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}